What is an Ola vs SLA?

What is an Ola vs SLA? The main difference between OLAs and SLAs is that they represent different commitments: The SLA underscores a commitment to the client/customer. The OLA highlights the commitment to internal groups within the organization. What is difference between SLA and OLA? OLA vs SLA What is an OLA in Servicenow? When … Continue reading What is an Ola vs SLA?